An official website of the United States government
The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.
The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.
Appears when the user tries to access an item that’s not available to them. It may be because the record has been deleted, the user doesn’t have access, etc.
Note: See the help users to recover from errors pattern for guidance on when to consider adding instruction to call the VA.gov help desk or other “next-step” call to action.
System downtime
Variations in messaging will be contingent on:
Whether or not the downtime is scheduled/expected
If scheduled, when the application will be back up (precise time stamp if known, general estimate if not)
If not expected, general estimate of when the application will be back up
ScenarioMessage titleMessage contentActionsComponentStateLocationEntire site is not accessible (site-wide scheduled downtime)Site maintenanceWe’re working on VA.gov right now. If you have trouble signing in or using tools, check back after we’re finished. Thank you for your patience. Date: Day, Date, Year Start/End time: 0:00 a.m. to 0:00 a.m. ETN/APlain textN/AReplace pageEntire site is not accessible (expected)VA.gov isn't working right nowWe're sorry. Something went wrong on our end. Please refresh this page or try again later.N/APlain textN/AReplace pageApplication or tool is not accessible[APPLICATION NAME] is down for maintenanceWe're making some updates to [APPLICATION NAME]. We're sorry it's not working right now. Please check back soon.N/APlain textN/AReplace page below titleApplication or page is accessible (general message; specific iterations to be added later)Some parts of this may not be workingYou can still use [APPLICATION/PAGE NAME], but some parts of it may not work for you. If you're having trouble, please try again later.N/AAlert boxWarning alertBelow page titleComponent is not accessible (general message; specific iterations to be added later)[COMPONENT NAME] isn't working right nowWe're sorry. Something went wrong on our end. Please refresh this page or try again later.Go back to previous pageAlert boxWarning alertReplace affected componentComponent is accessible (general message; see application/component specific messages)Some information may not be up to dateYou can still use [COMPONENT NAME], but you may not be able to see all your updated information. If you're having trouble, please try again later.N/AAlert boxWarning alertAbove affected componentUnable to complete an automated task (e.g. save application in progress)We couldn't save your formWe're sorry. Something went wrong when we tried to save your form. Try saving it again in a few minutes. If you're on a public computer, you can continue to fill out your form, but your information won't automatically be saved.N/AAlert boxError alertBelow affected componentUnable to complete a user-initiated task, can't proceedWe've run into a problemWe're sorry. Something went wrong on our end. Please try again.N/AAlert boxError alertAbove page titleUnable to complete a user-initiated task, can still proceedWe've run into a problemWe're sorry. Something went wrong on our end. You can try again now, or move on to the next step and come back later to complete this.N/AAlert boxWarning alertAbove page title
Network connection loss
ScenarioMessage TitleMessage CountActionsComponentStateLocationApplication/page/component is not accessible due to user connection lossWe can't load [APPLICATION/PAGE/COMPONENT NAME]Please refresh this page or try again later.Try againPlain textN/ABelow page titleUnable to complete an automated task (e.g. save application in progress) due to user connection lossWe can't save your form right nowPlease make sure you're connected to the Internet, and then try saving your form again.Try againPlain textN/ABelow affected componentUnable to complete a user-initiated task due to user connection lossWe've run into a problemPlease check to make sure you're connected to the Internet, and try again.N/AAlert boxError alertAbove page title
Authorization
ScenarioMessage TitleMessage ContentActionsComponentStateLocation(Application) user's records are not foundWe don't seem to have your recordsWe're sorry. We can't match your information to our records. If you think your information should be here, please try again later or call us at 800-698-2411 (TTY: 711). We’re here 24/7.N/APlain textN/AReplace content below page title(Page) user's records are not foundWe don't seem to have your recordsWe're sorry. We can't match your information to our records. If you think your information should be here, please try again later or call us at 800-698-2411 (TTY: 711). We’re here 24/7.N/APlain textN/AReplace content below page title(Component) user's records are not foundWe don't seem to have your recordsWe're sorry. We can't match your information to our records. If you think your information should be here, please try again later or call us at 800-698-2411 (TTY: 711). We’re here Monday–Friday, 8:00 a.m.–8:00 p.m. ET.N/APlain textN/AReplace affected component(Application) user is not eligible for a benefit because they aren't a Veteran/dependent/spouseYou're not eligible for this benefitIt looks like you're not eligible for this benefit based on the information you've given us. Please check your eligibility again.Check your eligibilityN/APlain textReplace content below page title(Application) user is not currently enrolled in a benefit (e.g. not enrolled in Post-9/11 GI Bill benefits)You're not enrolled in this benefit right nowOur records show that you're not signed up for this benefit. If you think you're eligible for this benefit, you can apply now.(1) Check your eligibility (2) Apply nowPlain textN/AReplace content below page title(Application) user is not a VA patientWe can't give you access to this tool right nowWe're sorry. Only patients who've received care at a VA facility can use VA.gov health tools. If you've received care at a VA medical center, clinic, or Vet center, please call that facility to find out if you're in their records.Find your VA facilityPlain textN/AReplace content below page title
Empty state
ScenarioMessage titleMessage contentComponentLocation(Application) No data tied to the user or scenarioWe don't have any [DATA TYPE (ie, prescription refills or health records)] for you in our systemPlain textReplace content below page title(Page) no data tied to the user or scenarioWe don't have any [DATA TYPE] for you in our systemPlain textReplace content below page title(Component) no data tied to the user or scenarioWe don't have any [DATA TYPE] for you in our systemPlain textReplace affected component