Content style guide
Use simple words and terms
Use simple words and terms that are familiar to our primary audience: Veterans and their families.
Like this
We’ll get your records from these VA facilities.
Not this
We’ll obtain your records from these VA facilities.
Like this
We'll send you a new decision letter by mail.
Not this
We'll send you a new decision letter via mail.
Like this
You’ll get a letter from us that will tell you how to return VA payments.
Not this
You’ll get a letter from us concerning the process for returning VA payments.
Like this
You’ll get a survey about 1 week after we receive your initial claim.
Not this
You’ll get a survey approximately 1 week after we receive your initial claim.
Like this
We’re getting evidence from you, your health care providers, government agencies, and other sources.
Not this
We’re getting evidence from you, your health care providers, governmental agencies, and other sources.